Downtime and server errors
Sites that will not load, and 500, 502 or 503 errors.
Custom Website Solutions
Website problem you can't fix? Hand it to us.
Tell us what is going wrong. We review the issue and offer a custom solution, priced for your website. You do not need a monitoring plan.
What we look at
Help for the problems that take a website offline
SSL and HTTPS
Expired certificates, browser warnings and redirect loops.
Domain and DNS
Wrong records, expired domains and propagation problems.
Slow performance
Long response times and pages that time out.
Update and migration faults
Sites that broke after an update, plugin change or move.
Something else
Not sure what is wrong? Describe what you see and we will review it.
How it works
From first message to your solution
- 1
Tell us what is wrong
Send your website address, what you are seeing and any screenshots through the form on this page.
- 2
Get a custom quote
We review your case and tell you what we propose and what it costs.
- 3
Pay through a private link
You receive a secure checkout link showing the work and the price.
- 4
Follow it in your dashboard
Your account is created automatically and lists your solution.
See how it works
From a broken website to a solution
This short example shows the journey: a website has a problem, the owner contacts KeepUpTime, and we work on the fix.
- A price quoted for your case, with no fixed package
- A one-time payment that does not renew
- No monitoring subscription required
- A dashboard page listing your purchased solutions
Request a solution
Tell us what is wrong
Share your website and the problem. We review it and reply by email with what we propose and a custom quote.
- No payment needed to ask
- No account or monitoring plan needed
- Add a screenshot or log file if you have one
Prefer email? Write to [email protected].
How do I request a solution?
Fill in the request form on this page with your website address, name, email and the problem. You can attach a screenshot or log file. It goes to our team at [email protected] and we reply by email.
What can I attach?
One PNG, JPG, WEBP, PDF, TXT or LOG file up to 5 MB. Please do not send passwords or card details through the form.
Do I need a monitoring plan?
No. Custom solutions are a separate service. You can buy one without any monitoring package or subscription.
How much does a solution cost?
There are no fixed prices. We review your issue and quote it individually, because every website problem is different.
How do I pay?
After you accept a quote, we send you a payment link. It opens checkout, where you enter your name and email and pay by card, Apple Pay, Google Pay or PayPal where available. The payment does not renew.
Do I need an account first?
No. After payment, an account is created automatically for the email you entered, or the solution is added to your existing account. Use Forgot password with that email to set a password if you are new.
Where can I see what I bought?
Sign in and open Solutions in your dashboard. It lists every custom solution paid for with your email.
Can you guarantee that my website will be fixed?
We cannot promise an outcome before reviewing a problem, because some causes sit with your host or other providers. We tell you what we propose before you pay.
Will you need access to my website?
Sometimes. If so, we ask for it during your case, so please do not put passwords in the request form. Only share access to websites you own or are authorized to manage.
Can I get a refund?
Refunds for custom solutions are covered in our refund policy. Your statutory rights are not affected.
Every website is different
Pricing depends on the issue, so we quote each case individually. Tell us what is happening.